Privacy policy

Last updated: October 29, 2024

Welcome to MrCoco! Your privacy is very important to us, and we’re committed to protecting the personal information you share with us when you visit our website, make purchases, or communicate with us about MrCoco (referred to as "the Site," "we," "us," or "our"). This Privacy Policy explains how we collect, use, and safeguard your information. Please read it carefully.

Changes to This Privacy Policy

Our Privacy Policy may change as our practices evolve, to ensure we meet legal and operational requirements. Any updates will be posted here, and the "Last updated" date will be revised. We encourage you to check this policy periodically.

How We Collect and Use Your Personal Information

To provide the best possible service, we collect personal information from various sources. This information helps us enhance your experience with MrCoco, support our operations, comply with legal requirements, and maintain the security of our site and services. The type of information we collect and use depends on your interactions with us.

1. Information We Collect

We collect personal information directly from you, about your usage of our site, and from third parties, as described below.

- Information You Provide to Us Directly:
  - Contact Details: Such as your name, address, phone number, and email.
  - Order Information: Including billing and shipping information, payment confirmation, and contact details.
  - Account Information: If you create an account with us, we collect details like your username, password, and security questions.
  - Shopping Details: Including items viewed, cart contents, loyalty points, gift cards, and reviews.
  - Customer Support Communications: Any information you include when reaching out to our support team.

Please note that certain features of our services may require specific information. Choosing not to provide some information may limit access to certain features.

- Information About Your Usage:
  We automatically collect information about your interaction with the Site, often through cookies and similar technologies. This may include:
  - Device type and browser
  - Network connection and IP address
  - Interaction with the Site’s features

- Information from Third Parties:
  We may also receive information from trusted third-party vendors that support our site, such as:
  - Shopify, which supports the functioning of our Site
  - Payment processors to complete transactions

Any information we receive from third parties will be used and protected under this Privacy Policy.

2. How We Use Your Personal Information

Your personal information is essential to helping us operate effectively and deliver quality services. We use your information for the following purposes:

- Providing Products and Services: We use your information to fulfill orders, process payments, arrange for shipping, and send notifications related to your purchases and account.
- Marketing and Advertising: To send promotions and product updates via email or text, and to personalize your browsing experience on our Site. EEA residents: we base this processing on our legitimate interest in promoting our products.
- Security and Fraud Prevention: To ensure account security, prevent fraud, and protect the integrity of our Site.
- Customer Communication and Service Improvement: To respond to inquiries, provide customer support, and enhance the quality of our services.

Cookies and Tracking

We use cookies on the Site to improve functionality, enhance security, and provide a more personalized experience. For information about our cookie use, including how to adjust your preferences, please refer to our Cookie Policy on Shopify.

Your browser may have a "Do Not Track" option; however, we only respond to the Global Privacy Control signal. You can learn more about this signal at Global Privacy Control.

How We Share Personal Information

In certain circumstances, we may share your information with trusted third parties to help provide our services:

- With vendors or service providers who assist in operations like payment processing, order fulfillment, data analysis, and customer support.
- For marketing purposes with business partners who may use this information as per their own privacy policies.
- As legally required for compliance with legal obligations or in response to lawful requests.

Security and Retention of Information

While we strive to protect your data, please note that no security measures are perfect. We retain your information only as long as needed to fulfill our obligations to you, comply with legal obligations, and resolve disputes.

Your Privacy Rights

Depending on your location, you may have the right to access, delete, or correct personal information we hold about you. You may also have rights to limit or restrict our processing of your data, request data portability, and opt out of targeted advertising. Please contact us to exercise any of these rights, and we will respond in accordance with applicable law.

International Transfers

We may transfer your information to countries outside of your residence for storage or processing purposes. If we transfer your information outside of Europe, we use legally compliant measures like the European Commission's Standard Contractual Clauses.

Contact Us

For questions or concerns about our Privacy Policy, please contact us at:

- Email: support@mrcoco.co
- Address: 1320 North Wilton Place, Los Angeles, CA, 90028, US

Thank you for trusting MrCoco with your personal information. We are committed to handling it with care and responsibility.